Vonage… Enough said.
The word “Port” or “LNP” makes me cringe a bit as it is, but when you put Vonage in the same sentence you had better have a stash of tums and xanax handy as I recently found out. An issue came to me that involved an issues with a customer who was porting their number to Vonage. I figured “simple enough: Ive handled the complex stuff long enough that it should be a quick call and email to the right person and voila! That was most certainly not the case.
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Time Warner ISP issues since their debut of Digital Phone
It seems as if the Time Warner folks have been having some issues making their Data network “work” with their digital phone here in North Idaho. Ever since they made the launch, we have been plagued with downtime, interruptions, and intermittent service. Sometimes it lasts a few minutes, other times hours.
With hundreds of our VoIP customers using Time Warner as their ISP, it definitely causes concerns for me so I decided to make some calls to the folks at tech support. Of course the tier 1 and 2 agents had no idea what I was talking about, but once I got to a higher level person he eluded to the fact that their digital phone was causing “issues” with their data network… Read the rest of this page »
Telecoms push US House to tighten FCC regulations on competition
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Below is an excerpt from the Jurist regarding something that is close to me. I aggressively wrote members of of various committees at the house and senate about unfair competition and how the incumbents cant take the heat so they try and stiff the up and coming little guys with endless policy, mazes of people to talk to, and outright ignorance. Read the rest of this page »
My battle with the braindead goliath that is XO communications
Being in the telecom business it is a given that we have to work with several carriers in order to provide service to our end users. When we first started we only had one carrier to deal with who actually was the one to work with all the underlying carriers (XO, Verizon, AT&T, Qwest, etc). Now that we have grown, we have out grown that solution and established relationships with some providers directly. Read the rest of this page »
